A Hotel Receptionist at The Glenridding Hotel is responsible for providing a friendly welcoming and efficient service to all hotel guests, following the hotel’s vision and core values on customer satisfaction. The primary purposes of the hotel reception staff are to respond courteously to guests’ requests, to also play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service. Live-in accommodation can be provided for all positions.
Responsibilities and Duties
To be able to run a day/late shift as per operational standards to attend to customers’ needs providing a friendly and efficient service at all timesTo effectively use telephone/fax/computer/word processing machinery and other office equipment as required to be able to handle reception correspondence to carry out various cash handling procedures, including restaurant, accommodation, liquor, petty cash and ledger serve at the lounge bar as per operational standard to be smart, well groomed, courteous and polite at all times to work and support the rest of the reception team as well as other members of staff throughout the hotel comply with the companies Health, Safety and Fire regulations to carry out any reasonable task that may be requested by management
Qualifications and Skills
Similar experience in customer service role is advantageous.
familiar with word, excel and outlook
fluent in English is essential
Job Type: Full-time